Frequently Asked Questions
Frequently Asked Questions
Below are some frequently asked questions about massage, Neuromuscular Therapy, and the Russo Neuromuscular Massage Center. If you don't see your question on this list, please feel free to call us at (401) 943 - 3151, or e-mail, and we will be happy to assist you.

Q) How long does a treatment or last?
A) The average appointment for all therapies is 60 minutes. The treatment itself lasts approximately 55 minutes; the remaining time allows for you to disrobe before the session and dress after, as well as fill out any applicable forms or paperwork.

Q) Do I have to disrobe entirely?
A) You need only disrobe to your comfort level. However, remember that our staff is trained to appropriately drape you for privacy.

Q) Do you accept credit cards?
A) No, we do not accept credit cards. Please plan to pay for your appointment using cash, a personal check, or a money order. You can also pre-pay for your appointments if you find it more convenient to do so.

Q) Can I buy a gift certificate?
A) Yes! Gift certificates are available in any denomination, and can be purchased over the phone or at our office. Gift certificates are fully transferable and never expire.

Q) Do you use oils or lotions?
A) Our Massage therapists use unscented, hypoallergenic massage oils, lotions, and creams. If you have a product you would prefer that we use instead, please feel free to bring it with you to your appointment.

Q) Will insurance cover the costs of Massage Therapy or Neuromuscular Therapy?
A) Patients can often get reimbursed for therapy in auto accident claims, worker's compensation injuries, or where (through an appropriate review process including a statement of medical necessity from your doctor) special cases are approved. In such cases your therapist will give you a receipt for each treatment which provides the insurance company the information they need for reimbursement processing.

For more information, please visit our Insurance Information page.

Q) Will my flex account cover Massage Therapy or Neuromuscular Therapy?
A) Some employers have a "cafeteria plan" where pre-tax dollars are set aside for uninsured medical uses. Receipts recording dates of service and fees charged are given in these cases. The Russo Neuromuscular Massage Center does not do any third-party billing.

Q) How do I make an appointment?
A) Call the office and leave a message with your questions or to make or change an appointment with any therapist, and we will return your call as soon as possible.

Your business is very important to us. However, because our therapists are busy serving our clients, they are not always able to come to the phone. We do, however, check our answering service several times per day, so please leave your name, number, and a detailed message and your call will be returned within 24 hours.

Q) Should I tip?
A) Because our therapists are independent massage contractors, tipping is an individual choice; if you want to express your appreciation for your therapist's attention, please do so in an amount with which you're comfortable.

Q) How do I pay for my appointment?
A) Payment is at the time of your appointment and may be made by check or cash.

Q) How early should I arrive and what happens if I'm late?
A) If this is your first appointment, come a few minutes early to fill out an intake form. Otherwise, arrive 5 minutes before the scheduled time of your appointment. A late arrival will shorten the length of your treatment time.

Q) Can I ask my therapist to make adjustments for my comfort?
A) Absolutely! This is your treatment. Please communicate with the staff regarding room temperature, pressure, technique, body support, covering, preferences, concerns, etc. We value your feedback and want your massage to be a positive healing experience for you.

Q) Do you have a cancellation policy?
A) Out of consideration to your therapist and other clients, 24 hours advance notice is required when cancelling an appointment. This allows us the opportunity to offer your time slot to another client. If you are unable to give us 24 hours notice you will be charged for the full amount of your appointment. This amount must be paid prior to your next scheduled appointment.